Thank you for agreeing to take part in our customer satisfaction survey. The survey contains 12 questions and your feedback will help us to improve the service we provide.
The answers and feedback you provide are passed to our Customer Satisfaction team for analysis to help us understand how our customers are feeling and to help improve the service we provide. If you feel your issue is still not resolved then please email firstname.lastname@example.org
Firstly with regard to your recent contact can you tell me which of the following you were contacting about?
Did you receive a call or an email regarding your issue?
I received a telephone call about the issue
I received an email about the issue
Would you prefer to be responded to via email or call?